Cancellation and Refund Policy
Last updated: 10/3/2026
1. Scope
This policy covers transfers and rentals from White City Transfer & Car Rental, operated by 3-102-923192 S.R.L., registration 3-102-923192. It supplements the proposal or contract accepted before payment and preserves mandatory consumer rights in Costa Rica.
2. Requesting cancellation
For confirmed transfers, request cancellation in the reservations portal. You can also write to whitecity1929rentacar@gmail.com, use the contact form or call +506 6050 2080. Provide your reference, name, booking email, service date and reason; never send full card details or CVV. The request receipt date and time are used, with Costa Rican local time for services in Costa Rica. Keep the receipt.
3. Transfer cancellations
More than 24 hours before service starts, cancellation is free and the paid amount for the cancelled service is refunded. At 24 hours or less, or for a no-show, only charges disclosed and accepted before contracting may be deducted. This page does not establish an automatic penalty or a non-refundable deposit. For return trips, conditions for each leg and already delivered services are reviewed.
4. Rental cancellation and security deposit
Specific rental cancellation, early-return, insurance and security-deposit conditions must be communicated before contract acceptance or payment. A condition disclosed for the first time at pickup will not apply. The security deposit differs from a rental advance; its return depends on vehicle inspection and documented contractual charges.
5. Charges without bookings, duplicates and undelivered service
A transfer charge that cannot confirm availability is processed for refund. Verified duplicate or incorrect charges are reviewed for the appropriate refund. If the company cancels and no alternative is agreed, the undelivered service amount is refunded. Cancelling checkout does not establish that a charge exists; a payment under verification needs reconciliation first.
6. Processing and follow-up
Requests are reviewed against booking history, payments and accepted conditions. We communicate the decision, amount and reference through the contact channel or portal. A pending refund remains in process and does not establish that funds are available. Final credit depends on the provider and bank. Contact us with the reference if the credit is missing after the timeline communicated for your case.
7. Refund method
We use the original payment method unless technically impossible or a lawful alternative is agreed with the payer. Manual payments require reference verification and coordinated refund. Third-party currency differences or fees are not automatically deducted from the refund legally owed.
8. Rights and complaints
Commercial conditions do not replace legal rights for non-performance, incorrect charges or withdrawal where applicable. Submit and follow up on complaints at whitecity1929rentacar@gmail.com or through the contact form; you may contact MEIC or the competent authority.